Clients Policies and Agreement
ANHAO WELLNESS COMPANY LIMITED (trading as “Anhao Wellness”) is a company incorporated in Hong Kong. Its registered office is at 1/F, Sunny Sky Center, 5 Ladder Street, Mid-Levels, Hong Kong.
Trainers. We cannot guarantee that you will have the same trainer for every session in your package, for either group or private sessions.
Trainer observations. At Anhao Wellness, we are committed to the highest standards of service and expertise. All our trainers must complete observation and on-the-job training before they work with clients. This means a trainer-in-training may sometimes observe your private or group sessions. If you have any concerns about this, please contact our office. Your comfort and privacy are our top priorities, and we thank you for helping us maintain the quality of our services.
Non-transferable bookings. Booked slots and sessions cannot be transferred. If you would like to bring a family member or friend to your private session, we charge an extra HK$100 per person. Group class spots are assigned in advance and cannot be transferred to another person.
Cancellations. We require 12 hours’ notice for all cancellations. If you miss a session or cancel less than 12 hours before it, you will be charged the full session fee. For cancellations after promotion from the waitlist, please see the specific terms under Group Classes below. For first-time trial classes, a missed or late-cancelled session means the trial offer expires.
You can cancel in two ways:
- Online: log in to your account at anhao-wellness.com or in the Anhao Wellness app, then cancel or reschedule.
- By message: if you can’t cancel online, email admin@anhao-wellness.com or WhatsApp +852 5199 4795. Include your name and the date, time, class and studio of the booking.
Trials. You can only take a trial once. For private training, you cannot join another person’s trial session if you have already had a trial. If your trial offer expires, your next class is charged at the regular single-class rate.
Late arrival. If you arrive 10 minutes late or more, you will not be allowed into the class and the session will still be charged. It cannot be moved to another class.
Socks. Socks are mandatory for all Pilates classes and sessions, and optional for Barre classes.
If Typhoon Signal No. 8 or above, or a Black Rainstorm Warning, is in force, classes are cancelled. Classes resume three hours after the Hong Kong Observatory lowers the signal. If we have to cancel a session because of the weather, we will reschedule it free of charge.
Booking. One-on-one sessions must be booked at least 7 days in advance.
Session length. Each private session lasts 50 minutes. It starts when your trainer arrives at the agreed location: your home, your office, the Anhao Wellness studio or an outdoor venue. If you are not ready on time or the session is interrupted, it will not be extended, so please have yourself and your space ready before your trainer arrives.
Trainer absence. Your trainer will give you at least 14 days’ notice before being away for more than 5 days. While they are away, we will arrange another trainer for you.
Trainer illness or emergency. If your trainer has to cancel at the last minute because of sudden illness or an emergency, you will not be charged. Your trainer will reschedule with you as soon as possible.
Trainer lateness. If your trainer will be more than 5 minutes late, they will call you. If they are 15 minutes late or more, they will add the lost time to a future session or, where possible, extend the current one.
Client no-show. Your trainer will wait 15 minutes past the scheduled start time. If you have not arrived by then, the trainer may leave and the session will be charged.
Location and costs. Sessions can take place at your home, your office, the Anhao Wellness studio, or an outdoor location agreed with you. If a venue needs to be hired, you pay the hire fee on top of the session fee, as agreed in advance. If the session is outside Central/Mid-Levels, Causeway Bay or Tsim Sha Tsui, you also pay taxi fares, as agreed in advance.
Private package validity:
- Trial PT (1 session): 1 month
- 1 session: 1 month
- 4 sessions: 6 months
- 10 sessions: 6 months
- 20 sessions: 6 months
- 40 sessions: 12 months
For private package prices, email admin@anhao-wellness.com or WhatsApp +852 5199 4795.
Duration and minimum attendance. Group classes last 45 to 60 minutes depending on the class type. Each class needs a minimum number of participants. If it is not met, you will get a cancellation email two hours before the class.
No-shows and late cancellations. These are charged. If a member has three no-shows or late cancellations in a row within one month, their class bookings are suspended for one week.
Late arrival or missed class. If you arrive 10 minutes late or more, or miss the class, you will be charged and the credit cannot be moved to another class.
Booking window. Members with valid credits can book up to two weeks in advance and up to 6 hours before the class.
Waitlist. If a class is full, you can join the waitlist up to three hours before the class. If a spot opens, you will be moved into the class at least three hours before it starts. If you can no longer attend after being moved in, tell us at least two hours before the class and we will cancel it for you without charge.
Packages are priced per person. Each package must be used within its validity period, which starts on the date of purchase. Sessions not used in time are lost and not refunded. Anhao Wellness may end your programme at any time, without refund, if you do not follow it or do not behave appropriately.
Group package validity:
- Trial (2 sessions): 2 weeks
- Single class: 1 month
- 5 classes: 2 months
- 10 classes: 3 months
- 20 classes: 6 months
- 40 classes: 12 months
Carrying over classes. When you buy a new package or monthly membership, any remaining classes in your current package carry over. Their expiry date is extended to match the new package or membership.
Class Passes – Single Location
(A) Pilates Reformer (one location: Central, Causeway Bay or Tsim Sha Tsui)
| Single class | HK$360 |
| 5 classes | HK$1,700 |
| 10 classes | HK$3,200 |
| 20 classes | HK$5,800 |
| 40 classes | HK$11,200 |
(B) Barre or Mat Pilates (Causeway Bay only)
| Single class | HK$320 |
| 5 classes | HK$1,250 |
| 10 classes | HK$2,300 |
| 20 classes | HK$4,200 |
| 40 classes | HK$7,200 |
Class Passes – Multi-Location
Pilates Reformer (Central, Causeway Bay and Tsim Sha Tsui)
| Single class | HK$360 |
| 5 classes | HK$1,750 |
| 10 classes | HK$3,400 |
| 20 classes | HK$6,400 |
| 40 classes | HK$12,400 |
Corporate packages. 15% off. Corporate packages require the company to use Anhao Wellness exclusively for Pilates services.
Monthly Memberships (Unlimited)
Unlimited access, up to 2 classes per day, no joining fee.
(A) Pilates Reformer, single location (Central, Causeway Bay or Tsim Sha Tsui)
| 1 month – Silver | HK$3,080/month |
| 6 months – Gold | HK$2,880/month |
| 12 months – Platinum | HK$2,680/month |
(B) Barre or Mat Pilates, single location (Causeway Bay only)
| 1 month – Silver | HK$2,080/month |
LITE Monthly Memberships
Pilates Reformer, single location (Central, Causeway Bay or Tsim Sha Tsui). Up to 8 classes per month and 2 classes per day, no joining fee.
| 6 months LITE – Gold | HK$2,480/month |
| 12 months LITE – Platinum | HK$2,280/month |
For current prices and available options, visit our Buy page.
Membership Terms and Renewal
Automatic renewal. All memberships (1-month, 6-month, 12-month, 6-month LITE and 12-month LITE) are charged monthly to your credit card. At the end of the commitment period, your membership renews automatically for the same length of time, and keeps renewing until you end it.
Opting out or ending your membership. Fill in our suspension form at least 7 days before your next billing date. Please make any changes before the renewal date to avoid unwanted charges.
Commitment period. You cannot cancel a membership before the end of its commitment period. If you sign up for 6 or 12 months, you must pay every monthly instalment for the full term.
Refunds. Once a monthly payment has gone through, it cannot be refunded or transferred, in full or in part, under any circumstances. Your membership starts on the date of purchase.
Member benefits. Members receive the class allowance included in their chosen membership, plus exclusive discounts on specialty classes, workshops, training and events. You can book from the regular class schedule in the Anhao Wellness app, on our website or in the MINDBODY app.
Payment details. Members must keep a valid credit card on file and authorise Anhao Wellness to charge it each month. If your card details or address change, update them in your MINDBODY account or email admin@anhao-wellness.com at least 10 days before your next payment. Anhao Wellness may cancel your membership if a payment fails, and is not responsible for any fees charged by your bank or card provider.
Schedule changes. The class schedule may change without notice. Please check our website, the MINDBODY app or the Anhao Wellness app for the latest version.
Friend Referral Programme
If you have an active package and invite a friend who then buys a package or monthly membership, you get one free group session. The offer is valid for one month from the date your friend starts their trial.
Maternity. Pregnant clients can extend their package’s expiry date by up to six months. They can also share or transfer the package to their spouse, friends or family, as long as it is used by the new expiry date.
Monthly memberships. You can pause up to 3 times in any 12-month period, for up to one month each time. The first pause is free; each extra pause costs HK$200. Your membership is extended by the length of the pause, and billing and benefits resume when it ends. Please fill in the suspension form at least 7 days before the date you want to pause.
LITE memberships. The 6-month LITE membership allows 2 pauses and the 12-month LITE allows 3 pauses, each for up to one month, at HK$200 per pause.
Government-ordered closures. If restrictions force studios in Hong Kong to close, all memberships and packages are paused automatically at no charge.
- First reformer (guests): HK$250/hour
- Each additional reformer: HK$100/hour
- Reformer for Anhao teacher-training graduates: HK$100/hour, available for six months after completing an Anhao teacher-training course
- Whole studio, Causeway Bay or Tsim Sha Tsui: HK$800/hour
- Whole studio, Mid-Levels: HK$650/hour
- Whole studio, Barre/Mat Pilates: HK$650/hour
- Private studio, Mid-Levels, Causeway Bay or Tsim Sha Tsui: HK$480/hour
To book, email admin@anhao-wellness.com or WhatsApp +852 5199 4795.
Anhao Wellness and M2R Investment Limited (Art Piece) may use the personal data you provide under this Agreement to process applications, manage your package, benefits and services, and collect class fees, premium locker fees and other payments under these terms. It may also be used to run the businesses of Anhao Wellness and Art Piece, including for direct marketing. If you do not want to receive marketing, you can tell our customer service team at any time.
Your personal data may be shared with companies associated with Anhao Wellness and Art Piece, and with agents, contractors or service providers (such as administrative, telecommunications, marketing and IT services) that support Anhao Wellness’s business.
Under the Personal Data (Privacy) Ordinance, you have the right to access and correct your personal data, subject to a reasonable fee. This includes the right to get a copy of the personal data you provided under this Agreement.
This Agreement cannot be transferred or assigned. You agree to pay for blocks of sessions in advance and understand that these payments are non-refundable. This Agreement covers your purchase of sessions and any future services you buy from us.
Payment. We recommend using the Anhao Wellness app for payments and bookings. We also accept payment through our website, by bank transfer or in cash. All sessions must be paid in full before you take part.
- Cash: pay directly to an Anhao Wellness trainer or staff member.
- Bank transfer: Anhao Company Limited, HSBC (Hong Kong) Limited, bank code 004, branch code 848, account no. 848 463824 838.
Disputes. In any dispute, the decision of Anhao Wellness management is final.
Health and safety. Exercise carries a risk of injury. Before starting, please tell your trainer about any injury, medical condition or pregnancy, and talk to a doctor if you are unsure whether an activity is suitable for you. Follow your trainer’s instructions, train within your own limits, and stop and tell your trainer straight away if you feel pain or discomfort.
Liability. You take part in all sessions at your own risk and are responsible for your own safety and well-being. As far as Hong Kong law allows, Anhao Wellness is not liable for any injury, loss or damage you suffer during or because of training, including loss of or damage to personal belongings. Nothing in this Agreement excludes or limits Anhao Wellness’s liability for death or personal injury caused by its negligence, or any other liability that cannot be excluded under Hong Kong law.
Validity and changes. This Agreement, including the health and safety and liability terms, remains valid indefinitely. Anhao Wellness may change these terms at any time, so please check regularly for the latest version.
Contact
Central / Mid-Levels: G/F, Sunny Sky Center, 5 Ladder St, Mid-Levels, Hong Kong Island, Hong Kong
Causeway Bay: 6/F and 19/F, Art Piece, 3 Matheson Street, Causeway Bay
Tsim Sha Tsui: 2/F and 3/F, Art Piece, 53 Carnarvon Road, Tsim Sha Tsui
Email: admin@anhao-wellness.com
WhatsApp/Call: +852 5199 4795
Website: www.anhao-wellness.com
Booking: Anhao Wellness app
Instagram: @anhaowellness | Facebook: Anhao Wellness