Clients Policies and Agreement
ANHAO WELLNESS COMPANY LIMITED (trading as “Anhao Wellness”), a Hong Kong incorporated company whose registered office is at 1st floor, Sunny Sky Center, 5 Ladder Street, Mid-Levels, Hong-Kong
- It is not guaranteed by the studio that you will retain the same trainer for all sessions throughout your entire class package for group and private sessions.
- There may be instances in the future where your Anhao Wellness trainer will be training a new employee, all Anhao Wellness trainers are required to undergo observation and on-the-job training prior to training their first client for Anhao Wellness. With this in mind, there may be instances in the future when a new employee-in-training will be observing your personal trainer or group instructor. This is a common practice for our company and should be expected occasionally. If you object in any way to having your training sessions(s) observed by a new Anhao Wellness trainer you must call our office to give us notification.
- Booked slots and sessions are non-transferable. Should you wish to bring a family member or friend with you for your private session, an additional $100 per person will be charged for the session. For all Group Classes, the spots are assigned in advance and once assigned, the slots are NON-TRANSFERABLE to any other person.
- 12 hours’ notice is required for all cancelled sessions. Any appointments missed or cancelled less than 12 hours in advance will be subject to the full charge of the session booked. There are NO EXCEPTIONS TO THIS CLAUSE. For people signing up for first-time trial classes, the missed or late cancelled appointment will result in the expiry of that trial offer.
- Cancellation is possible in two ways:
- Cancel online: Go to our website anhao-wellness.com or open the Anhao Wellness App, log in to your account and cancel or reschedule from there; or
- Cancel by text: If you’re in an unexpected situation, running late, or cannot cancel online, you can cancel by email admin@anhao-wellness.com or Whatsapp us at +852-51994795. Just leave a message with your name, the date, time, and details of the class reservation you need to cancel.
- You can only have your trial once; for privates, you may not join another person’s trial session if you have already done a trial before.
- Late Arrival: If you arrive 10 minutes late to your class, you will not be permitted to enter, and your session will still be charged as per your booking. Your session will not be transferrable to the next or future class.
- Should the trial offer expire, the client will be required to pay for the following class as a regular single class instead of a trial class.
- Socks are mandatory for all Pilates classes and sessions conducted at the studios. It is optional for Barre classes.
- In the event of a Typhoon Signal 8 or above, or Black Rainstorm Warning being hoisted, classes are cancelled, to be resumed three hours after the Hong Kong Observatory lowers the signal. If such adverse weather conditions force the company to cancel a session, the company will reschedule the session free of charge.
- All bookings must be made at least 7 days in advance for one-on-one sessions
- Private Sessions with your personal trainer last for 50 minutes. The time will begin when your trainer arrives at the predetermined meeting place (i.e., your house, Anhao Wellness studio, office or outdoor). If you are not ready at that time or are interrupted during your training session, your session will not be extended. Therefore, it is recommended that you prepare in advance for the arrival of your trainer.
- The personal trainer (PT) will provide you with at least 14 days’ notice if he/she is going out of town for more than 5 days. For any length of time during which the PT is gone, he/she is more than happy to provide you with another trainer to work with temporarily.
- If the PT becomes suddenly ill or has an unexpected emergency and has to cancel last minute, you will not be charged for the session, and the PT will reschedule the session as quickly as possible.
- If the PT is going to be more than 5 minutes late to a session, he/she will phone. If he/she is 15 minutes or more late the PT is more than happy to add that late time to a future session or if possible, go over the hour.
- If you are not at your predetermined meeting place at your scheduled meeting time, your trainer is required to wait 15 minutes past the scheduled meeting time. If after 15 minutes have passed, and you have not shown up for your training session, your trainer is permitted to leave and the session will be charged.
- Sessions can be performed at your home, at your office, at the Anhao Wellness studio, or outdoors at a location as agreed upon by Anhao Wellness and the Client. If a training venue needs to be hired, you agree to bear the hire cost in addition to the cost of the session. The venue hire fee and its payment will be agreed upon in advance with the client.
- If travel is required outside of Central/ Mid-Levels or Causeway Bay, you are responsible for payment of the traveling fees by taxi, to be agreed in advance.
- Private packages are valid for six months
- Please request private package prices by sending an email to admin@anhao-wellness.com or Whatsapp us at +852-51994795
- All Group classes at the Anhao Wellness Studio last between 45 minutes and 60 minutes depending on the type of class. All classes are subject to two people minimum on the Mat studio 4th floor in Central and on Barre studio 6th floor in Art Piece, Causeway Bay. If the class size is not met, you will receive a cancellation email two hours prior to class.
- No-shows and late cancellations will be charged. For membership holders, if a member commits three consecutive no-shows or late cancellation within a months’ time, this will result in a week’s suspension of class bookings. During this period the client cannot book in for any classes.
- Late arrival/Missed a class: You will not be allowed to join in the class if you arrive late for 10 minutes OR if missed the class, you will still be charged. Your class credit is not transferable to the next or future class.
- Members with valid credits can book classes up to two weeks in advance, up till 6 hours before class.
- Waitlist: If group classes are full, you may join the waitlist. Should another student cancel, you will be promoted to the class list at least three hours in advance. The window for joining the list is up till three hours before class. If you are not able to join class after being promoted from the waitlist, please let us know at least two hours before class, and we will early cancel the class for you.
- Package costs are on a per-person basis. You understand that a package must be completed within a period of time depending on your package starting from the date of the sales or you will be charged for the session(s) missed. No refund will be granted for sessions that have not been completed. You understand Anhao Wellness has the right and the authority to terminate the program at any time, with no refund, if you do not follow the program or fail to conduct yourself in an appropriate manner.
- Package validities are as follows:
- Trial class/Single class – 1 month
- 5-Class Package – 2 months
- 10-Class Package – 3 months
- 20-Class Package – 6 months
- 40-Class Package – 12 Months
- Balance classes from existing packages can be carried forward upon a new package is purchased and has to be used by the new expiry date.
- There are three types of passes for Pilates Reformer Group Classes: Single-location passes, multi-location passes, and multi-location membership. The prices are as follows: Class Pass for
| (A) Pilates Reformer (SINGLE Location: (Central, Causeway Bay OR Tsim Sha Tsui) | |
|---|---|
| Single Class | $360 |
| 5-Class Package | $1700 |
| 10-Class Package | $3200 |
| 20-Class Package | $5800 |
| 40-Class Package | $11200 |
| Corporate Package | 15% off |
**Corporate Packages require exclusivity with Anhao Wellness for Pilates services
| (B) Barre* (ONLY Causeway Bay) | |
|---|---|
| Single Class | $320 |
| 5-Class Package | $1250 |
| 10-Class Package | $2300 |
| 20-Class Package | $4200 |
| 40-Class Package | $7200 |
| Corporate Package | 15% off |
**Corporate Packages require exclusivity with Anhao Wellness for Barre class
| Class Pass – Multi-Location (Central, Causeway Bay AND Tsim Sha Tsui) **Only for Pilates Reformer | |
|---|---|
| Single Class | $360 |
| 5-Class Package | $1750 |
| 10-Class Package | $3400 |
| 20-Class Package | $6400 |
| 40-Class Package | $12400 |
| Corporate Package | 15% off |
**Corporate Packages require exclusivity with Anhao Wellness for Pilates services
| Membership – Multi-Location (Central, Causeway Bay AND Tsim Sha Tsui) UNLIMITED ACCESS (2 classes per day maximum, no joining fees) **Only for Pilates Reformer | |
|---|---|
| 1 Month – Silver | $3380/month |
| 6 Months – Gold | $3180/month |
| 12 Months – Platinum | $2980/month |
- For 1-Month Unlimited: Your membership will auto-renew each month indefinitely until you cancel your month-to-month contract. You can cancel your membership free of charge anytime with a 7-day advance written notice to admin@anhao-wellness.com. All memberships paid monthly are not refundable in part or full after auto-payment has gone through under any circumstances.
- For 6-Month and 12-Month Unlimited: At the end of the commitment period, the membership expires, and you will need to purchase it again in order to continue accessing the studio. For 6-Month and 12-Month Memberships, you may pay by cash, credit card or bank transfer. There are no cancellations possible for the 6-Month and 12-Month Memberships.
- All memberships are activated from the date of purchase. With an active Anhao Wellness Membership, you’ll enjoy unlimited classes each month as well as exclusive discounts on specialty classes, workshops, training and events. Choose classes from the regularly scheduled class list on our Anhao Wellness App, website or the MINDBODY app.
- All memberships’ payments are non-refundable or transferable. Membership commences on the date of the membership purchased. You will be charged automatically each month thereafter unless otherwise notified.
- Members agree to leave a valid credit card on file and authorize Anhao Wellness to charge this credit card an automatic withdrawal each month. If your card number changes, expires, or you have a change of address, you must update your information in your MINDBODY account, or notify us in writing at admin@anhao-wellness.com at least 10 days before your next scheduled monthly payment so that we can update your information.
- Anhao Wellness reserves the right to cancel your membership after any unsuccessful charge attempt. Anhao Wellness is not responsible for any fees assessed by your bank or credit card provider for lack of funds, overcharges, or any other fees.
- The class schedule is subject to change without notice. Please check our website or Mindbody app or Anhao app for the latest updates.
- Recommend a friend: if your recommended friend buys a package with us, you have the right to a free group session, the offer is valid within one month of the recommended person’s trial’s purchase date
- Maternity Leave: You have the right to have to pause your membership and/or packages when it is time to deliver. You must finish the package within 6 months after the delivery date. You have the right to share a package with your spouse.
- Monthly billing memberships are allowed up to 3 suspension periods, with each period being a maximum of one month,within any 12-month period. The first suspension period will not be charged. Should you go beyond the first suspension period, there will be a hold fee of $200 per additional period. Memberships will be extended for equal time of the Hold period. Kindly email your Hold Request to admin@anhao-wellness.com at least 5 days before your desired pause date. Billing and benefits will resume when membership is off hold. For any other special Hold requests please contact our team for assistance.
- In case of restrictions leading studios to close in Hong Kong, all memberships and class packages will be automatically paused without any charge.
- The booking rate by reformer is as follows:
First reformer – $250/hr
Additional reformers – $100/reformer/hr - Students who have done their training at Anhao may book in by reformer, each reformer is $100 per hour – this offer is available for six months after the completion of the teacher training course that was attended by the student
- Whole studio rental in Causeway Bay OR Tsim Sha Tsui is $800/hr; whole studio rental in Mid-Levels is $650/hr
- Private studio rental in Mid-Levels OR Causeway Bay OR Tsim Sha Tsui is $480/hr
- Please contact us by email at admin@anhao-wellness.com or through Whatsapp at +852 51994795 to book in
- The personal data provided by you through this Agreement may be used by Anhao Wellness and M2R Investment Limited (Art Piece) for processing applications, reviewing your package, benefits, or services, collection of Class Fees, Premium Locker fees, and other payments required under the Terms and Conditions. It may also be used for the operations of Anhao Wellness and Art Piece for any related purposes, including direct marketing. If you do not wish to receive such communications, please indicate your preference by contacting our customer service team at any time.
- The personal data given by means of this Agreement may be disclosed to any member of Anhao Wellness’s and Art Piece’s associated companies, any agent, contractor or person who provides administrative, telecommunications, marketing communication, computer and other services to Anhao Wellness and Art Piece in connection with the operation of Anhao Wellness’s business.
- You have a right of access and correction with respect to your personal data in accordance with the Personal Data (Privacy) Ordinance upon payment of a reasonable fee. Your right of access includes the right to obtain a copy of the personal data which you have provided by means of this Agreement.
- You acknowledge and agree that this Clients Policies and Agreement is not transferable or assignable. You acknowledge that payment is required for blocks of sessions in advance of actual training sessions. You agree to pay in advance for training sessions. You understand this money is not refundable. You understand this contract and the terms it presents is for the purchase of sessions and any other purchase of services in the future.
- Clients are recommended to download the Anhao Wellness app for payments and booking. Paying through the website, by bank transfer, and by cash are also accepted in addition to paying through the app.
- All training sessions must be paid in full directly to Anhao Wellness prior to participation in this program. You fully understand that cash, check or account transferee must pay the cost of an individual or multiple-person package.
- Please provide cash or transfer directly to a trainer or administration belonging to Anhao Wellness (no Cash will be accepted by mail) or make a check payable to Anhao Company Limited and mail to: Anhao Wellness Company Limited. Address: 4/F Sunny Sky Center, 5 Ladder Street. Mid-Level/Central, Hong Kong. Or transfer the payment to our bank account. Payable to: Anhao Company Limited
Bank Details: HSBC (Hong Kong) Limited. [Bank code: 004. Branch code: 848]
A/C No.: 848 463824 838 - In case of any disputes, Anhao Wellness Studio’s Management’s decision is final.
- Anhao Wellness accepts no responsibility or liability for any injuries sustained during training. All clients are responsible for their own safety and well-being.
- You acknowledge that this specific contract, the release of liability, consent, and agreement is continuously valid indefinitely.
- Anhao Wellness reserves the right to amend the terms of this agreement at any time. Please check regularly for any agreement changes to ensure that you’re familiar with the most current version.
Contact
Anhao Wellness
1/F & 4/F 5 Ladder Street (Off Caine road)
Mid Levels Central
6/F &19/F Art Piece
3 Matheson Street
Causeway Bay
2/F & 3/F Art Piece
53 Carnavon Road
TsimTsa Tsui
Insta: @anhaowellness
Facebook: Anhao Wellness
Website: www.anhao-wellness.com
Booking: Anhao Wellness app
admin@anhao-wellness.com
Whatsapp/Call: +852 51994795