Clients Policies and Agreement
ANHAO WELLNESS COMPANY LIMITED (trading as “Anhao Wellness”), a Hong Kong incorporated company whose registered office is at 1st floor, Sunny Sky Center, 5 Ladder Street, Mid-Levels, Hong-Kong
- It is not guaranteed by the studio that you will retain the same personal trainer (PT) / teacher for all sessions throughout your entire class package for group and private sessions.
- Important Notice Regarding Trainer Observations: at Anhao Wellness, we are committed to maintaining the highest standards of service and expertise. To ensure this, all our trainers are required to participate in observation and on-the-job training before they start working with clients. Consequently, there may be occasions when a trainer-in-training observes your personal training or group sessions. This practice is standard for our company and might occur from time to time. If you have any concerns about a trainee observing your sessions, please contact our office to let us know. Your comfort and privacy are our top priorities, and we appreciate your cooperation and understanding in helping us maintain the quality of our services.
- Booked slots and sessions are non-transferable. Should you wish to bring a family member or friend with you for your private session, an additional fee per person will be charged for the session. For all Group Classes, the spots are assigned in advance and once assigned, the slots are NON-TRANSFERABLE to any other person.
- 12 hours’ notice is required for all cancelled sessions. Any appointments missed or cancelled less than 12 hours in advance will be subject to the full charge of the session booked. There are NO EXCEPTIONS TO THIS CLAUSE. For people signing up for first-time trial classes, the missed or late cancelled appointment will result in the expiry of that trial offer.
- Cancellation is possible in two ways:
Cancel online: go to our website anhao-wellness.com or open the Anhao Wellness App, log in to your account and cancel or reschedule from there; or
Cancel by text: If you’re in an unexpected situation, running late, or cannot cancel online, you can cancel by email admin@anhao-wellness.com or Whatsapp us at +852-51994795. Just leave a message with your name, the date, time, and details of the class and studio reservation you need to cancel.
You can only have your trial one time. For private training, you may not join another person’s trial session if you have already done a trial before. - Late Arrival: If you arrive 10 minutes late to your class, you will not be permitted to enter, and your session will still be charged as per your booking. Your session will not be transferrable to the next or future class.
- Should the trial offer expire, the client will be required to pay for the following class as a regular single class instead of a trial class.
- Socks are mandatory for all Pilates classes and sessions conducted at the studios. It is recommended for Barre classes.
- In the event of a Typhoon Signal 8 or above, or Black Rainstorm Warning being hoisted, classes are cancelled, to be resumed three hours after the Hong Kong Observatory lowers the signal. If such adverse weather conditions force the company to cancel a session, the company will reschedule the session free of charge.
- All bookings must be made at least 7 days in advance for one-on-one sessions
- Each private session with an Anhao personal trainer is 50 minutes. The session begins promptly when your trainer arrives at the agreed-upon location, whether that’s your home, the Anhao Wellness studio, your office, or an outdoor venue. Please be advised that if you are not prepared at the start time or if interruptions occur during your session, the duration will not be extended. To make the most of your time, we highly recommend preparing yourself and your space in advance of your trainer’s arrival.
- Anhao personal trainer will provide you with at least 14 days’ notice if he/she is going out of town for more than 5 days. For any length of time during which the PT is gone, he/she is more than happy to provide you with another trainer to work with temporarily.
- If your personal trainer experiences a sudden illness or an unforeseen emergency requiring a last-minute cancellation, you won’t be charged for the session. The trainer will promptly work with you to reschedule at the earliest convenience.
- If the PT becomes suddenly ill or has an unexpected emergency and has to cancel last minute, you will not be charged for the session, and the PT will reschedule the session as quickly as possible.
- If the PT is going to be more than 5 minutes late to a session, he/she will phone. If he/she is 15 minutes or more late the PT is more than happy to add that late time to a future session or if possible, go over the hour.
- If you are not at your predetermined meeting place at your scheduled meeting time, your trainer is required to wait 15 minutes past the scheduled meeting time. If after 15 minutes have passed, and you have not shown up for your training session, your trainer is permitted to leave and the session will be charged.
- Sessions can be performed at your home, at your office, at the Anhao Wellness studio, or outdoors at a location as agreed upon by Anhao Wellness and the Client. If a training venue needs to be hired, you agree to bear the hire cost in addition to the cost of the session. The venue hire fee and its payment will be agreed upon in advance with the client.
- If travel is required outside of Central/ Mid-Levels or Causeway Bay, you are responsible for payment of the traveling fees by taxi, to be agreed in advance.
- Private packages validity (starting from purchase date) are:
Trial PT (1 session) – 1 month- 1 session – 1 month
- 4 sessions – 6 months
- 10 sessions – 6 months
- 20 sessions – 6 months
- Please send your private training requests package prices by email to admin@anhao-wellness.com or by Whatsapp at +852-51994795
- All Group classes at the Anhao Wellness Studio last between 45 minutes and 60 minutes depending on the type of class. All classes are subject to a minimum number of attendance. If the class minimum attendance is not met, you will receive a cancellation email two hours prior to class.
- No-shows and late cancellations will be charged. For membership holders, if a member commits three consecutive no-shows or late cancellation within a months’ time, this will result in a week’s suspension of class bookings. During this period the client cannot book in for any classes.
- Late arrival/Missed a class: You will not be allowed to join in the class if you arrive late for 10 minutes OR if missed the class, you will still be charged. Your class credit is not transferable to the next or future class.
- Members with valid credits can book classes up to two weeks in advance, up till 6 hours before class.
- Waitlist: If group classes are full, you may join the waitlist. Should another student cancel, you will be promoted to the class list at least three hours in advance. The window for joining the list is up till three hours before class. If you are not able to join class after being promoted from the waitlist, please let us know at least two hours before class, and we will early cancel the class for you.
- Package costs are on a per-person basis. You understand that a package must be completed within a period of time depending on your package starting from purchase date or you will be charged for the session(s) missed. No refund will be granted for sessions that have not been completed. You understand Anhao Wellness has the right and the authority to terminate the program at any time, with no refund, if you do not follow the program or fail to conduct yourself in an appropriate manner.
- Package validity (starting from purchase date) are:
- Trial class (2 sessions) – 2 weeks
- Single class – 1 month
- 5-Class Package – 2 months
- 10-Class Package – 3 months
- 20-Class Package – 6 months
- 40-Class Package – 12 Months
- As a one-time courtesy, any remaining class passes from your current package may be carried over to your next package, provided the new package is purchased before the current one expires. Please note that no extensions will be granted for any class packages.
- There are three types of class passes for Pilates Reformer Group Classes: Single-location packages, all locations packages , and memberships. The prices are as follow:
| (A) Package – Pilates Reformer (Single-Location: Central, Causeway Bay OR Tsim Sha Tsui) | |
|---|---|
| Single Class | $360 |
| 5-Class Package | $1700 |
| 10-Class Package | $3200 |
| 20-Class Package | $5800 |
| 40-Class Package | $11200 |
| Corporate Package* | 15% off |
*Corporate Packages require exclusivity with Anhao Wellness for Pilates services
| (B) Package – Barre or Mat Pilates* (ONLY available in Causeway Bay) | |
|---|---|
| Single Class | $320 |
| 5-Class Package | $1250 |
| 10-Class Package | $2300 |
| 20-Class Package | $4200 |
| 40-Class Package | $7200 |
| Corporate Package* | 15% off |
*Corporate Packages require exclusivity with Anhao Wellness for Barre class/Mat Pilates.
| Package – Pilates Reformer, All-Location (Central, Causeway Bay AND Tsim Sha Tsui) | |
|---|---|
| Single Class | $360 |
| 5-Class Package | $1750 |
| 10-Class Package | $3400 |
| 20-Class Package | $6400 |
| 40-Class Package | $12400 |
| Corporate Package* | 15% off |
*Corporate Packages require exclusivity with Anhao Wellness for Pilates services
| Monthly PREMIUM Membership – Pilates Reformer ALL-Location (Central, Causeway Bay AND Tsim Sha Tsui) UNLIMITED ACCESS (2 classes per day maximum, no joining fees) | |
|---|---|
| 1 Month – Silver | $3380/month |
| 6 Months – Gold | $3180/month |
| 12 Months – Platinum | $2980/month |
| Monthly PREMIUM Membership – Pilates Reformer SINGLE-Location (Central, Causeway Bay OR Tsim Sha Tsui) UNLIMITED ACCESS (2 classes per day maximum, no joining fees) | |
|---|---|
| 1 Month – Silver | $3080/month |
| 6 Months – Gold | $2880/month |
| 12 Months – Platinum | $2680/month |
| Monthly PREMIUM Membership – Barre or Mat Pilates only in Causeway Bay UNLIMITED ACCESS (2 classes per day maximum, no joining fees) | |
|---|---|
| 1 Month – Silver | $2080/month |
| Monthly LITE Membership – Pilates Reformer SINGLE-location: Central, Causeway Bay or Tsim Sha Tsui. RESTRICTED to 8 classes maximum per month (no joining fees) | |
|---|---|
| 6 Months LITE – Gold | $2480/month |
| 12 Months LITE- Platinum | $2280/month |
| Monthly LITE Membership – Barre/Mat Pilates only in Causeway Bay RESTRICTED to 6 classes maximum per month (no joining fees) | |
|---|---|
| 6 Months LITE – Gold | $1780/month |
| 12 Months LITE- Platinum | $1580/month |
- Monthly Membership Duration:
We offer flexible membership options to suit the diverse needs of our clients. To ensure uninterrupted access to our services, all memberships are set to automatically renew at the end of their respective terms. This policy is designed to provide convenience and continuous service without the need for manual renewal. When you sign up for our PREMIUM 1-Month, PREMIUM 6-month or PREMIUM 12-month Membership, LITE 6-month or LITE 12-month, the payment will be automatically processed each month by credit card. At the end of your initial commitment term (1, 6, or 12 months), your membership will automatically renew for the same duration as the original term, and will continue to do so indefinitely on a monthly basis until you choose to terminate your membership. - Monthly Membership Renewal:
Automatic Renewal: Your membership will be automatically renewed at the end of your selected membership period unless you choose to opt out. - Opt-Out Renewal of Monthly Membership: Members can opt out of the auto-renewal feature at any time by filling in our suspension form here.
- Termination of Monthly Membership:
If you wish to terminate your membership, please let us know by filling out the suspension form here, at least 7 days before the next billing cycle starts. To avoid unwanted charges, please ensure that any changes to your renewal preferences are made before the renewal date. This way, we can make sure your membership is canceled as per your preference. - All memberships paid monthly are non-refundable or transferable in part or full after auto-payment has gone through under any circumstances. Membership activates on the date of the purchase.
- Please note that cancellations are not allowed before the end of the commitment period. When you sign up for either the 6-Month or 12-Month Membership, you are required to fully commit and pay each monthly installment for the entire duration of your membership.
- With an active Anhao Wellness Membership, you’ll enjoy as well as exclusive discounts on specialty classes, workshops, training and events.
- Members agree to leave a valid credit card on file and authorize Anhao Wellness to charge this credit card an automatic withdrawal each month. If your card number changes, expires, or you have a change of address, please update into your MINDBODY account, or notify us in writing at admin@anhao-wellness.com at least 10 days before your next scheduled monthly payment.
- Anhao Wellness reserves the right to cancel your membership after any unsuccessful charge attempt. Anhao Wellness is not responsible for any fees assessed by your bank or credit card provider for lack of funds, overcharges, or any other fees
- The class schedule and teacher on duty are subjected to change without notice. Please check our website or Mindbody app or Anhao app for the latest updates.
- Friend Referral Program:
Invite a friend to join our community while your package is active, and when they purchase a package or monthly membership before your package expires, you’ll earn a complimentary group session! This fantastic offer is valid for one month from your friend’s package/membership purchase date. Spread the word and enjoy the benefits today!
- Maternity Leave:
Option 1: while your package and/or membership is active, and you are in your third trimester, you have the right to temporarily pause your packages and/or membership when approaching childbirth. Please note that any paused package must be completed within six months following your pause date.
Option 2: you are entitled to choose to share your package with your spouse or transfer it to someone else, provided that the original expiry date remains unchanged. - PREMIUM Membership Pause Policy:
PREMIUM Monthly memberships are eligible for up to three (3) suspension periods within any 12-month period. Each suspension can last up to one month maximum.- The first suspension is complimentary and will not incur any charges.
- From the second suspension onward, a hold fee of $200 will apply per additional suspension.
- LITE Memberships (Reformer and Mat/Barre) Pause Policy
- LITE 6-Month Membership
- Entitled to 2 pause periods per membership term
- Each pause can last up to 1 month maximum
- $200 fees apply per pause
- LITE 12-Month Membership
- Entitled to 3 pause periods per membership term
- Each pause can last up to 1 month maximum
- $200 fees apply per pause
- LITE 6-Month Membership
- To request a pause, please fill out the ANHAO Wellness Pausing & Termination Request Form at least 7 days before your desired pause date: here.
- In case of restrictions leading studios to close in Hong Kong, all memberships and class packages will be automatically paused without any charge.
- The booking rate by reformer is as follows:
Guest rental: first reformer – $250/hr
Guest rental: additional reformers – $100/hr - Students who have done their training at Anhao may book in a reformer, each reformer is $100 per hour – this offer is available for six months after the completion of the teacher training course that was attended by the student
- Whole studio rental in Causeway Bay OR Tsim Sha Tsui is $800/hr; whole studio rental in Mid-Levels is $650/hr; Barre/Mat Pilates whole studio rental is $480/hr.
- Private studio rental in Mid-Levels OR Causeway Bay OR Tsim Sha Tsui is $480/hr
- Please contact us by email at admin@anhao-wellness.com or through Whatsapp at +852 51994795 to book in
- The personal data provided by you through this Agreement may be used by Anhao Wellness and M2R Investment Limited (Art Piece) for processing applications, reviewing your package, benefits, or services, collection of Class Fees, Premium Locker fees, and other payments required under the Terms and Conditions. It may also be used for the operations of Anhao Wellness and Art Piece for any related purposes, including direct marketing. If you do not wish to receive such communications, please indicate your preference by contacting our customer service team at any time.
- The personal data given by means of this Agreement may be disclosed to any member of Anhao Wellness’s and Art Piece’s associated companies, any agent, contractor or person who provides administrative, telecommunications, marketing communication, computer and other services to Anhao Wellness and Art Piece in connection with the operation of Anhao Wellness’s business.
- You have a right of access and correction with respect to your personal data in accordance with the Personal Data (Privacy) Ordinance upon payment of a reasonable fee. Your right of access includes the right to obtain a copy of the personal data which you have provided by means of this Agreement.
- You acknowledge and agree that this Clients Policies and Agreement is not transferable or assignable. You acknowledge that payment is required for blocks of sessions in advance of actual training sessions. You agree to pay in advance for training sessions. You understand this money is not refundable. You understand this contract and the terms it presents is for the purchase of sessions and any other purchase of services in the future.
- Clients are recommended to download the Anhao Wellness app for payments and booking. Paying through the website, by bank transfer, and by cash are also accepted in addition to paying through the app.
- All training sessions must be paid in full directly to Anhao Wellness prior to participation in this program. You fully understand that cash, check or account transferee must pay the cost of an individual or multiple-person package.
- Please provide cash or transfer directly to a trainer or administration belonging to Anhao Wellness (no Cash will be accepted by mail) or make a check payable to Anhao Company Limited and mail to: Anhao Wellness Company Limited. Address: 4/F Sunny Sky Center, 5 Ladder Street. Mid-Level/Central, Hong Kong. Or transfer the payment to our bank account. Payable to: Anhao Company Limited
Bank Details: HSBC (Hong Kong) Limited. [Bank code: 004. Branch code: 848]
A/C No.: 848 463824 838 - In case of any disputes, Anhao Wellness Studio’s Management’s decision is final.
- Anhao Wellness accepts no responsibility or liability for any injuries sustained during training. All clients are responsible for their own safety and well-being.
- You acknowledge that this specific contract, the release of liability, consent, and agreement is continuously valid indefinitely.
- Anhao Wellness reserves the right to amend the terms of this agreement at any time. Please check regularly for any agreement changes to ensure that you are familiar with the most current version.
- Services Available with M2R Investment Limited and/or under the Business Name Art Piece: Participants attending classes, treatments, or other activities at Art Piece’s locations, or those managed by M2R Investment Limited under the business name Art Piece, are also bound by Art Piece’s Terms and Conditions. For Art Piece’s full Terms and Conditions, please refer to: https://artpiecehk.com/pages/general-terms-conditions.
Contact
Anhao Wellness
1/F & 4/F, 5 Ladder Street (Off Caine road)
Mid Levels Central
6/F &19/F, Art Piece
3 Matheson Street
Causeway Bay
2/F & 3/F Art Piece
53 Carnarvon Road
Tsim Sha Tsui
IG: @anhaowellness
Facebook: Anhao Wellness
Website: www.anhao-wellness.com
Booking: Anhao Wellness app
admin@anhao-wellness.com
Whatsapp/Call: +852 51994795